Terms of Service
Welcome to TrueNightly. These Terms of Service (the “Terms”) govern your access to and use of the TrueNightly website, the TrueNightly Network, and related services (together, the “Service”), operated by Stellar Dweller (“TrueNightly,” “we,” “us”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. What TrueNightly is
TrueNightly is a distribution marketplace that connects guests with short-term rental properties offered by independent property managers (“Managers”). TrueNightly is not the owner, operator, or manager of any listed property and is not a party to the rental agreement between a guest and a Manager. Each Manager is solely responsible for their listings, availability, pricing, house rules, cancellation policies, and the condition and legality of their properties.
2. Payments and the merchant of record
Payments are processed through Stripe Connect. For each booking, the Manager is the merchant of record on their own connected Stripe account and receives the full amount of their rate. TrueNightly charges a transparent booking fee that is paid by the guest and shown before checkout; that fee is collected as a Stripe application fee. TrueNightly does not take a cut of the Manager’s rate and does not hold or control the guest’s principal funds. Taxes and any Manager-set fees (such as cleaning fees) are set and remitted by the Manager.
3. Bookings, cancellations, and refunds
The cancellation and refund policy that applies to a booking is the Manager’s policy, shown at or before checkout. Requests for changes, cancellations, or refunds are handled according to that policy and are the responsibility of the Manager. TrueNightly can help facilitate communication but does not guarantee any refund.
4. Guest responsibilities
You agree to provide accurate information, to use properties lawfully and in accordance with the Manager’s house rules, and to be responsible for your booking party. You are responsible for any damage caused during your stay as provided in the Manager’s terms.
5. Manager responsibilities
Managers represent that they have the right to list and rent each property, that their listings are accurate, that they hold all required licenses, permits, and insurance, and that they will honor confirmed bookings and their stated policies. Managers are responsible for compliance with all applicable laws, including local short-term rental, lodging, tax, safety, and accessibility requirements.
6. The TrueNightly widget and referrals
Partners who host the TrueNightly widget may earn a referral share on bookings the widget drives. That share is paid out of the TrueNightly fee, never out of the property owner’s payout. Referral eligibility requires a valid, active connected account and compliance with these Terms.
7. Disclaimers and limitation of liability
The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, TrueNightly is not liable for the acts or omissions of Managers or guests, for the condition or safety of any property, or for any indirect, incidental, or consequential damages. Please also review our Disclaimer.
8. Changes
We may update these Terms from time to time. Material changes will be posted here with a new effective date. Continued use of the Service after changes take effect constitutes acceptance.
9. Contact
Questions about these Terms? Contact us at support@stellardweller.com.